Learning Management Gets New Look in SafetyOne™

Author, Alyssa Burley, Partner, Media Communications and Client Services Group, Rancho Mesa Insurance Services, Inc.

In a recent update, the training section on the SafetyOne™ website was revised to simplify the administration of online trainings.

SafetyOne website users will now see two menu options under the training section in the navigation panel: “Training Documentation” and “Learning Management System.”

While the training documentation screen has not changed, the new learning management system screen encompasses the functionality that was previously available on the now retired “Training Program” and “Assign Training” screens.

The new learning management system screen now displays four simple tabs across the top. Each tab is specifically designed for either performing the online trainings, managing the training content library, assigning trainings, or creating training groups.

“The screen is pretty intuitive with the new tabs clearly labeled and easily accessible,” said Brenda Khalil, Client Technology Coordinator with Rancho Mesa. “Seeing all options across the top of the screen helps our clients quickly navigate the screen.”

The “Perform” tab displays all courses that have been assigned to the logged-in user. It includes the option to view all training courses, or only the incomplete courses using the “All/Incomplete” toggle button.

The “Manage” tab is only available to platform administrators and allows them to upload new training courses, copy existing courses and delete training courses from the library.

The “Assign” tab is only available to platform administrators and allows them to assign the online courses to their employees. They can assign a single training to multiple users, or assign a single user to multiple training courses by using the “Trainings/Employees” toggle button.

The “Group” tab is only available to platform administrators and allows them to either group similar trainings together, or group users together. This simplifies the process of assigning multiple trainings to a group of employees.

For example, if the employer has a team of employees that will be driving as part of their job description, the administrator would create both a driver group for all drivers, and a driver training group for all driver training courses. Then, they would be able to quickly and easily assign all the appropriate driver trainings to all the drivers in their organization. Training groups can also be used to consolidate new employee orientation into one training group.

The new learning management system screen in SafetyOne is designed to streamline the administration of online training courses.

Contact your Client Technology Coordinator for more information on the new Learning Management System screen in SafetyOne.

Rancho Mesa Welcomes New Partner Rory Anderson to Ownership Team

Author, Megan Lockhart, Marketing & Media Communications Specialist, Rancho Mesa Insurance Services, Inc.

Account Executive, Rory Anderson, has recently made an exciting step with Rancho Mesa, becoming the newest partner in the company.

Rory joined Rancho Mesa in 2019 as an Account Executive. Since his start, Anderson has dedicated his book of business exclusively to the tree care industry.

Rory was offered the partnership in recognition of his dedication and accomplishments, furthering Rancho Mesa’s success.

“I’m so excited and proud to welcome Rory to our ownership group. His work ethic, interpersonal skills, and strong character are all attributes we are looking for in building our present and future leadership team, I couldn’t be happier to have Rory join that group,” President Dave Garcia said.

We congratulate Rory on his achievement and are proud of his furthered commitment to the Rancho Mesa team.

SafetyOne™ Adds Custom Mobile Form Confirmation Emails

Author, Alyssa Burley, Partner, Media Communications and Client Services Group, Rancho Mesa Insurance Services, Inc.

The most recent SafetyOne™ platform update offers administrators the ability to customize mobile form email confirmations.

Mobile forms are used to collect data either directly from the SafetyOne mobile app, or by third-parties who can access the form by scanning a QR code, or via a URL link.

These confirmation emails are sent to those third-parties who aren’t actually SafetyOne app users to let them know their completed mobile form has been received. Previously, upon a third-party completing a mobile form, they would receive a generic email confirmation with a link to their completed form.

This new feature allows SafetyOne administrators to tailor the confirmation email subject line and body text that is sent when those external third-parties submit a mobile form. This means the administrator can add specific content, adjust the messaging, and even apply custom styling to ensure that the communication aligns perfectly with the organization’s brand.

“Custom confirmation emails ensure brand consistency when automated emails are sent to third-parties on our client’s behalf,” said Brenda Khalil, Client Technology Coordinator with Rancho Mesa. “It’s important that when a third-party submits a form, the confirmation they receive has a clear and tailored message.”

These forms can be used for a variety of external data collection by non-SafetyOne mobile app users for a daily status report from a sub-contractor, daily caregiver report, submit a certificate of insurance, visitor sign-in, vehicle and equipment check-out, incident witness statements, and so much more.

This feature can easily be accessed and managed directly from the Settings menu within the mobile forms section of the administrator website. Each mobile form’s confirmation email can be customized specifically for the data that is collected.  

For more information about how to customize mobile form confirmation emails, contact your Client Technology Coordinator.

Employee Spotlight: Maria Lotta Promoted to Assistant Client Manager

Author, Megan Lockhart, Marketing & Media Communications Specialist, Rancho Mesa Insurance Services, Inc.

Rancho Mesa would like to congratulate team member, Maria Lotta, on her promotion from Client Coordinator to Assistant Client Manager.

Maria joined Rancho Mesa in 2021. As a Client Coordinator she showed impressive initiative and commitment to her team, taking on extra work to support client managers and training many new employees.

Throughout her time here, Maria has excelled working in a variety of industries and has gained the essential experience for her new role. Her hard work and dedication has earned her this promotion to Assistant Client Manager, where she will give more hands-on assistants to client managers.

Rancho Mesa commends Maria for her accomplishments, and we look forward to her continued growth on the team.

Employee Spotlight: Rachel Bristol Promoted to Client Manager

Author, Megan Lockhart, Marketing & Media Communications Specialist, Rancho Mesa Insurance Services, Inc.

We are pleased to congratulate Rachel Bristol on her recent promotion from Assistant Client Manager to Client Manager.

Rachel recently celebrated her 5th anniversary with Rancho Mesa. Since her start in 2019 as a receptionist and Certician©, Rachel has made impressive career strides, moving up to Client Coordinator the following year.

Through her excellent dedication to her team, supporting client managers, she was then promoted to the Assistant Client Manager role in 2022, where she continued to excel and expand her responsibilities.
Throughout her career, Rachel has become our most accomplished client coordinator trainer, dedicating much of her time to training her new team members. In the past two years especially, Rachel has gained valuable experience assisting client managers while also maintaining her own book of clients, to prepare for her new role.

“I am thrilled about my promotion to the position of Client Manager. I look forward to being more hands-on with our clients and taking on new challenges,” Bristol said. “I am grateful for the opportunity to grow and learn.”

We are thankful for Rachel’s contributions to Rancho Mesa, and we are proud of her impressive career achievements.

Employee Spotlight: Ashley Hunter Earns CRIS Designation

Author, Megan Lockhart, Marketing & Media Communications Specialist, Rancho Mesa Insurance Services, Inc.

Rancho Mesa Assistant Client Manager, Ashley Hunter, took a commendable step in her career recently by earning her CRIS designation.

The Construction Risk and Insurance Specialist (CRIS®) certification is an educational program for insurance professionals that focuses on the insurance and risk management needs of construction projects and contractors. Those who complete the program prove a dedication to the industry and an expertise in construction insurance and risk management.

“I am glad I have the opportunity to continue to learn and grow within the insurance industry,” Hunter said. “Gaining my CRIS was a big accomplishment for me to complete through one of our busiest times.”

Ashley began her insurance career issuing certificates. She then gained bonding experience working in the Surety department, and has now moved to the Landscape Group managing her own accounts and providing support to the Client Manager.

Rancho Mesa is proud of Ashley’s career achievement and commitment to our team.

Employee Spotlight: Megan Lockhart Promoted to Marketing and Media Communications Specialist

Author, Alyssa Burley, Partner, Media Communications and Client Services Group, Rancho Mesa Insurance Services, Inc.

Rancho Mesa is excited to announce Megan Lockhart has been promoted to Marketing and Media Communications Specialist.

Megan joined Rancho Mesa in July 2021 as a Surety & Media Communications Assistant where she split her time between the Surety Group and the Media Communications and Client Services Group. After only a few months, she transitioned to the Media Communications and Client Services Coordinator role where she, most notably, assisted clients with the transition from the Risk Management Center to the SafetyOne™ mobile app and website. In September 2023, her role’s focus and title changed to Client Communications Coordinator where she has ultimately honed her strategic communications skills and stepped up to learn new skills when needed in a marketing and media communications capacity.

“I am honored and excited to step into this new role as Marketing and Media Communications Specialist,” Megan said. “I'm looking forward to taking on new responsibilities and initiative within our team!”

Rancho Mesa appreciates the dedication of its team members and is proud to watch them grow in their careers.

Employee Spotlight: Brenda Khalil Named Client Technology Coordinator

Author, Alyssa Burley, Partner, Media Communications & Client Services Group, Rancho Mesa Insurance Services, Inc.

Rancho Mesa is excited to announce Brenda Khalil is now a Client Technology Coordinator in the Media Communications and Client Services Group.

After joining Rancho Mesa in November 2023 as a Client Coordinator, Brenda has shown her drive to learn new skills and expand her knowledge of the industry.

As a Client Technology Coordinator, she is now working with clients to implement Rancho Mesa’s RM365 HRAdvantage™ Portal and SafetyOne™ mobile app and website, along with administering the RM365 Advantage Safety Star™ Program.

“I am excited to embark on this new adventure in Client Services, as my desire to help others and be creative, backed by prior experience, will allow me to be a true contributing member of an already amazing team of people. I look forward to assisting our clients,” said Brenda.

Rancho Mesa is delighted to see Brenda growing her career within the Media Communications and Client Services Group.

Rancho Mesa Insurance Services, Inc. Honored with Best Practices Agency Designation for Eighteenth Consecutive Year

Rancho Mesa Insurance Services, Inc., has been awarded by the Independent Insurance Agents & Brokers of America (Big “I”) as a Best Practices Agency for the eighteenth consecutive year.

This prestigious recognition is given to an elite group of agencies that undergo a comprehensive analysis of their methods, practices, and financials to determine who is the best in the industry. Out of approximately 35,000 independent insurance agencies in the U.S., 2,600 were nominated and only 235 were selected this year for this distinction. In California, Rancho Mesa stands out as one of a select few agencies to earn the Best Practices status.

To qualify, an agency must first be nominated. Following the nomination, it must submit detailed financial and operational information, which is then analyzed, scored, and ranked objectively based on operational excellence, including outstanding customer service, growth, stability, and financial management. Each agency must be among the 35-45 top-performing agencies in its revenue category to be awarded Best Practices status.

The data collected from these Best Practices independent insurance agencies is studied and used to establish benchmarks, enabling other agencies to measure their performance and adapt their businesses based on the best practices guidelines established through the study.

“This award is incredibly challenging to achieve, and I am immensely proud of our team's sustained efforts. Congratulations to everyone at Rancho Mesa for your dedication and hard work,” said Dave Garcia, President of Rancho Mesa.

Each year, the Big “I” publishes its "Best Practices Study," which includes financial and operational data collected from agencies across the United States. The 2024 Best Practices Study will be available later this year and will feature a list of all the Best Practices Agencies by state, as well as the study's results.

To learn more about what it takes to be a "Best Practices Agency," visit www.independentagent.com/best-practices.

Employee Spotlight: Welcome Client Manager Penelope Marquez

Author, Lauren Stumpf, Marketing & Media Communications Specialist, Rancho Mesa Insurance Services, Inc.

Rancho Mesa welcomes our newest Client Manager, Penelope Maquez.

Penelope brings over ten years of insurance experience, most recently working at an agency in Chula Vista, where she managed small business clients, including contractors, restaurants, and main street businesses. Her wide array of experience working across different industries will enhance the level of service that Rancho Mesa provides to its clients. 

Penelope was born and raised in San Diego, CA. She and her husband have one dog, Nox, and one cat, Noah. In her free time, she enjoys the company of family and friends, listening to audiobooks, and teaching Sunday school.

Rancho Mesa is excited to welcome Penelope to the team!