Ep. 622 Supplement Electronic Visit Verification Data with SafetyOne™
Rancho Mesa’s Alyssa Burley and Client Technology Specialist, Brenda Colby sit down to talk about the tools RMI offers for the Electronic Visit Verification (EVV) system, which federal law requires personal care services and home health service companies use if they are funded by Medicaid, as a way to ensure patients receive the care they need.
Show Notes: Subscribe to Rancho Mesa's Newsletter
Host: Alyssa Burley
Guest: Brenda Colby
Editor: Jadyn Brandt
Music: "Home" by JHS Pedals, “Breaking News Intro” by nem0production
© Copyright 2026. Rancho Mesa Insurance Services, Inc. All rights reserved.
Transcript
Alyssa Burley: You’re listening to Rancho Mesa’s StudioOne™ podcast, where each week we break down complex insurance and safety topics to help your business thrive. I’m your host, Alyssa Burley, and I’m joined by Brenda Colby, Client Technology Specialist with Rancho Mesa, and we’re going to talk about electronic visit verification.
Brenda, welcome to the show.
Brenda Colby: Happy to be here Alyssa.
AB: Well we’re happy you’re here.
Now, Federal law requires personal care services and home health service companies that are funded by Medicaid use the Electronic Visit Verification (or EVV) system as a way to ensure patients actually received the care they need.
For listeners that may be unfamiliar with EVV, Brenda will you break down the basic requirements for employers?
BC: Absolutely. The 21st Century Cures Act requires caregivers to digitally clock in and out of a home visit and collect six pieces of information. The information can be collected via GPs-enabled mobile applications, interactive voice response or telephonic systems, or in-home devices. Then, the data must be submitted to the state’s designated EVV system.
AB: Okay. And, I do want to mention that in California, employers can use CalEVV or an alternate EVV system. But each state manages EVV differently, so be sure to check your state’s requirements to ensure compliance.
Brenda, you mentioned six pieces of information must be documented at each visit. What data needs to be collected?
BC: So the employee conducting the visit is required to document:
The type of service performed,
Who is receiving the service,
Date of the service,
Location of the service,
The individual providing the service, and
The time the service begins and ends
AB: And, those are all important data points but some providers may want to collect additional data as well. Now Federal requirements are focused on compliance, but for employers who want to spotlight care quality, extra information can give a more complete picture of a patient’s care. So how can SafetyOne be used to supplement the required EVV data?
BC: Yeah, so Rancho Mesa’s SafetyOne Platform is a great way to collect supplemental data about in-home visits. Rancho Mesa clients can use custom mobile forms and create patient-specific QR codes that are placed at a patients’ residence, room, or bedside. And caregivers then scan the QR code using a mobile device to record supplemental information like cognitive condition, diet, incidents, mobility, mood, vital signs, or any other data that is needed. Having that extra data can strengthen accountability and documentation which can be useful during audits and as a daily status update for the patient’s family members.
AB: Absolutely. And, using these QR codes, employers can verify that the caregiver is awake throughout the shift using date and time-stamped reports. Alright. Brenda, if listeners have questions about using SafetyOne for in-home visits and patient reports, how can they get in contact with you?
BC: As always, clients can contact me at bcolby@ranchomesa.com or call me directly at (619) 486-6562.
AB: Brenda, thanks for joining me in StudioOne.
BC: Thanks for having me.
AB: Thank you for tuning in to our latest episode produced by StudioOne. If you enjoyed what you heard, please share this episode and subscribe. For more insights like this, visit us at ranchomesa.com and subscribe to our weekly newsletter.