Author Brian Armstrong, Director of Employee Benefits, Rancho Mesa Insurance Services, Inc.
It’s been nearly a year since I joined the team here at Rancho Mesa, and what a year it’s been. While we’ve worked to improve the expertise and service provided to you on your employee benefits, as well as the cost of and your actual benefits themselves, there was a Presidential election that has the potential of changing the entire landscape of healthcare and health insurance in this Country (although it’s important keep in mind that we’re in California, which politically can be a country of its own). While much is still to be determined- just today the GOP announced that they don’t yet have enough votes to pass the American Health Care Act in its current form- you have my commitment to continue to advise and direct you on your benefits to the best of my abilities, and to your satisfaction, if not downright gratification, and to that of every single one of your employees.
Toward that end, one of the commitments we made this year was to hire a full-time Senior Account Manager to help you with your day-to-day needs, which when it comes to health insurance, as you know, there can be a lot of. Because of that, you’ve likely gotten to know Debbie Milburn as the wonderful person and service-provider she is, both of which I’m personally grateful for, so I’m sad to announce that due to a great opportunity for her and her family, she is relocating to Austin, Texas, at the end of this month.
While we’ve known for a while that Debbie is leaving, I wanted to wait until we secured a great replacement for her before announcing her departure, and that we’ve done by adding Suzi Ffrench (yes, that’s Ffrench with two F’s) to our team. Like me, Suzi has joined us from one of the largest consulting firms in the country, Willis Towers Watson; so, she brings a great wealth of knowledge and experience helping both employers and employees with their benefits questions and needs. Like Debbie, she is a great fit for Rancho Mesa; so, she’s going to be a great fit for you as part of your benefits team.
Please feel free to reach out to Debbie to thank her for the great service and commitment she’s provided over the past 7 months (her last day is Friday, March 31st), and to introduce yourself to Suzi, from whom you’ll be hearing, as she picks up where Debbie is leaving off.
As always you’re invited to call me with any questions or input you have on how we’re doing and how we can be of better service to you as we move forward under the current Administration. Through better technology, tools, and services, I’m going to continue to work toward making your employee benefits better, more affordable, more compliant, and easier to administer, and I look forward to doing so with Suzi as part of our team.
Respectfully and Sincerely,
Director of Employee Benefits